Website Privacy Policy

Last updated: 4 November 2026

This privacy policy explains how LG Carpentry collects and uses personal information when you visit https://lgcarpentry.co.uk/, submit an enquiry or contact us using the details provided on our website.

It covers website visitors and website enquiries. It does not cover all personal information we may process when carrying out carpentry services, employing staff or managing suppliers.

1. Who is responsible for your information?

The data controller responsible for personal information collected through this website is:

Email: infolgcarpentryservices@gmail.com

Website: https://lgcarpentry.co.uk/

If you have questions about this policy or how your information is used, please contact us using the email address above.

2. Information we collect

Information you provide

When you contact us through the website or using the contact details displayed on it, we may collect:

  • Your name.

  • Your email address and telephone number.

  • Your address or project location, if you provide it.

  • Details of your enquiry or proposed work.

  • Photographs, attachments or other information you choose to send.

  • Records of our correspondence with you.

Please only provide information relevant to your enquiry. Avoid sending sensitive personal information or information about other people unless it is necessary and you are entitled to share it.

Technical information

When you visit the website, technical information may be recorded by the website and its hosting and security services, including:

  • Your IP address.

  • Browser type and device information.

  • The dates and times of visits.

  • Requested pages and technical error information.

  • Information needed to identify suspicious activity and protect the website.

Our cookie consent system may also record your cookie preferences and information needed to demonstrate your consent choices.

Any optional cookies or tracking technologies used on the website are explained through our cookie information and consent controls.

3. How and why we use your information

We use personal information for the following purposes:

Purpose Lawful basis
Responding to general enquiries and correspondence Our legitimate interests in communicating with people who contact us and managing enquiries
Preparing a quotation or discussing services you have requested Taking steps at your request before entering into a contract
Operating, maintaining and protecting the website Our legitimate interests in providing a reliable website, preventing misuse and maintaining security
Recording and respecting cookie preferences Our legitimate interests in managing privacy choices and, where applicable, complying with legal obligations
Using optional cookies and associated personal information where consent is required Your consent
Meeting applicable legal requirements or responding to lawful requests Compliance with a legal obligation
Keeping relevant evidence to establish, exercise or defend legal claims Our legitimate interests in protecting our legal rights

Where we rely on legitimate interests, we consider the effect on your rights and only use your information where those interests are not overridden by your rights and freedoms.

Providing enquiry information is voluntary. However, if you do not provide sufficient contact details or information about your request, we may be unable to respond or prepare a quotation.

4. Cookies and CookieYes

Cookies are small files stored on your device. Similar technologies may also store or access information on your device.

We use the CookieYes plugin to present our cookie consent banner and manage your cookie preferences.

Strictly necessary cookies may be used to support essential website functions, security and the storage of your consent choices.

Where optional cookies are used, you can accept or reject them and choose your preferences through the CookieYes controls. Optional cookies requiring consent should only be activated after you have agreed to them.

You can change or withdraw your consent at any time using the cookie settings control available on the website. Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

Our cookie information should identify the cookies in use, their providers, purposes and expiry periods. Please refer to the cookie details available through the website’s cookie controls.

You can also delete or block cookies through your browser settings. Blocking necessary cookies may affect how parts of the website work.

5. Who we share information with

Where necessary, personal information may be accessed by service providers that help us operate the website and respond to enquiries, including:

  • Website hosting and server providers.

  • Website development, maintenance and technical support providers.

  • Email providers, including Google when you email our Gmail address.

  • Providers supporting enquiry forms, website security and spam prevention, where used.

  • CookieYes and relevant providers supporting cookie consent management, where their services process personal information.

We only share information needed for the relevant purpose. Providers acting on our behalf must process it under appropriate contractual arrangements.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

We do not sell your personal information.

6. International transfers

Some providers supporting our website, email or related services may process personal information outside the United Kingdom.

Where this involves a restricted international transfer, we must ensure that an appropriate transfer mechanism applies. This may include UK adequacy regulations or approved contractual safeguards, such as the UK International Data Transfer Agreement or UK Addendum, together with any additional measures required.

You can contact us for information about the safeguards applicable to your personal information and how to obtain a copy.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

We determine retention periods by considering:

  • Whether your enquiry is ongoing and whether further correspondence is reasonably expected.

  • Whether the information is needed to prepare a quotation or take steps towards a contract.

  • Applicable legal requirements and relevant limitation periods for claims.

  • The need to investigate technical faults, security incidents or misuse.

  • The expiry periods of cookies and the need to retain evidence of consent.

Enquiry information that is no longer needed is deleted or anonymised. If an enquiry leads to paid work, relevant information may become part of our customer records and be subject to separate retention requirements.

Cookie expiry periods are provided in the website’s cookie information. Information held in backups is removed through the normal backup replacement cycle.

8. Keeping information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access is limited to people and providers who need the information for a legitimate purpose.

No website, email service or internet transmission can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information through website enquiries or ordinary email.

9. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your information.

  • Ask us to restrict how we use your information.

  • Receive certain information in a portable format.

  • Withdraw consent where processing relies on consent.

Your right to object: You can object to processing based on legitimate interests for reasons relating to your particular situation. You also have an absolute right to object to the use of your personal information for direct marketing.

These rights are subject to applicable conditions and exemptions.

To make a request, email infolgcarpentryservices@gmail.com.

We normally respond within one month. Where permitted by law, we may extend this period for complex or multiple requests and will explain any extension. We may need reasonable information to confirm your identity.

There is normally no charge for exercising your rights.

10. Automated decisions

We do not use information collected through website enquiries to make decisions based solely on automated processing that produce legal or similarly significant effects on you.

11. External links

Our website may contain links to other websites.

If you follow an external link, the other website’s privacy policy applies to information it collects. We encourage you to read its privacy information before submitting personal details.

12. Complaints

If you have concerns about how we handle your personal information, please contact:

infolgcarpentryservices@gmail.com

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection:

Website: https://ico.org.uk/

You do not need to contact us before making a complaint to the ICO.

13. Changes to this policy

We may update this policy to reflect changes to the website, our data handling or applicable legal requirements.

The latest version will appear on this page, with the revision date shown at the top.